At Sensoper Controls and Renewables, we understand that plans may change. This policy outlines the terms for order and service cancellations.

1. Order Cancellation (Products)

• Orders can be cancelled before dispatch without any cancellation charges.
• Once the product is dispatched, cancellation requests may not be accepted.
• If cancellation is approved after dispatch, shipping and handling charges will be deducted.

2. Service & Project Cancellation (Solar EPC)

• Cancellation requests must be submitted in writing (email/WhatsApp).
• If cancelled before project initiation, a full or partial refund may be issued after deducting administrative costs.

• If cancelled after project commencement, charges will be applied for:

  • Site survey and energy audit
  • Design and engineering work
  • Materials procured or ordered
• Any advance paid will be adjusted against the work already completed.

3. Customized Orders

• Customized solar systems, panels, or special configurations cannot be cancelled once production or procurement has started.

4. Refund Timeline

• Approved refunds will be processed within 7–10 business days.
• Refunds will be issued via the original payment method.

5. Company-Initiated Cancellation

• We reserve the right to cancel orders/services due to:

  • Unavailability of products
  • Technical or site feasibility issues
  • Unforeseen circumstances
• In such cases, a full refund will be provided.

6. How to Request Cancellation

To cancel your order or service, contact us with:

• Order/Project details
• Reason for cancellation