Return & Refund Policy
Eligibility for Returns
- Returns are accepted only for manufacturing defects or damaged products.
- Return request must be raised within 7 days from delivery.
- Product must be unused and in original condition with packaging, manuals and accessories intact.
- Proof of purchase is mandatory.
Non-Returnable Items
- Customized solar systems and EPC services.
- Installed or used products unless there is a verified technical defect.
- Products damaged due to improper handling, installation or external factors.
Return Process
Customers must contact our support team with order details, description of the issue and supporting images/videos where applicable.
Our technical team will inspect and validate the request. If approved, return instructions will be provided.
Refund Policy
Refunds are processed only when the product is out of stock for replacement, or when the issue cannot be resolved through repair or replacement.
7–10 BUSINESS DAYSApproved refunds will be issued through the original payment method.
Replacement Policy
Defective products may be replaced at no extra cost after inspection. Replacement timelines depend on product availability.
Installation & Service Refunds
Payments made for completed services such as installation, audits and consultancy are non-refundable.
If a service is cancelled before execution, partial refunds may be considered after deducting applicable charges.
Warranty Support
Most solar products come with a manufacturer warranty. Warranty claims will be handled according to the respective manufacturer's terms.
Cancellation Policy
- Orders can be cancelled before dispatch without charges.
- Once dispatched, cancellation requests may not be accepted.
Clear Policy. Reliable Support.
Sensoper Controls and Renewables remains committed to transparent processes and dependable customer support.
Return & Refund Policy
Eligibility for Returns
- Returns are accepted only for manufacturing defects or damaged products.
- Return request must be raised within 7 days from delivery.
- Product must be unused and in original condition with packaging, manuals and accessories intact.
- Proof of purchase is mandatory.
Non-Returnable Items
- Customized solar systems and EPC services.
- Installed or used products unless there is a verified technical defect.
- Products damaged due to improper handling, installation or external factors.
Return Process
Customers must contact our support team with order details, description of the issue and supporting images/videos where applicable.
Our technical team will inspect and validate the request. If approved, return instructions will be provided.
Refund Policy
Refunds are processed only when the product is out of stock for replacement, or when the issue cannot be resolved through repair or replacement.
7–10 BUSINESS DAYSApproved refunds will be issued through the original payment method.
Replacement Policy
Defective products may be replaced at no extra cost after inspection. Replacement timelines depend on product availability.
Installation & Service Refunds
Payments made for completed services such as installation, audits and consultancy are non-refundable.
If a service is cancelled before execution, partial refunds may be considered after deducting applicable charges.
Warranty Support
Most solar products come with a manufacturer warranty. Warranty claims will be handled according to the respective manufacturer's terms.
Cancellation Policy
- Orders can be cancelled before dispatch without charges.
- Once dispatched, cancellation requests may not be accepted.
Clear Policy. Reliable Support.
Sensoper Controls and Renewables remains committed to transparent processes and dependable customer support.