At Sensoper Controls and Renewables, we are committed to delivering high-quality solar products and services. This Return & Refund Policy outlines the conditions under which returns, replacements, and refunds are processed.

1. Eligibility for Returns

• Returns are accepted only for manufacturing defects or damaged products.
• The return request must be raised within 7 days from the date of delivery.
• The product must be unused, in original condition, and with all packaging, manuals, and accessories intact.
• Proof of purchase (invoice/bill) is mandatory.

2. Non-Returnable Items

• Customized solar systems and EPC (Engineering, Procurement, Construction) services.
• Installed or used products unless there is a verified technical defect.
• Products damaged due to improper handling, installation, or external factors.

3. Return Process

• Customers must contact our support team via phone/email with:

  • Order details
  • Description of the issue
  • Supporting images/videos (if applicable)
• Our technical team will inspect and validate the request.
• If approved, return instructions will be provided.

4. Refund Policy

• Refunds are processed only if:

  • The product is out of stock for replacement, or
  • The issue cannot be resolved through repair or replacement.
• Approved refunds will be processed within 7–10 business days.
• Refunds will be issued through the original payment method.

5. Replacement Policy

• Defective products may be replaced at no extra cost after inspection.
• Replacement timelines depend on product availability.

6. Installation & Service Refunds

• Payments made for completed services (installation, audits, consultancy) are non-refundable.
• If a service is cancelled before execution, partial refunds may be considered after deducting applicable charges.

7. Warranty Support

• Most solar products come with a manufacturer warranty.
• Warranty claims will be handled as per the respective manufacturer’s terms.

8. Cancellation Policy

• Orders can be cancelled before dispatch without charges.
• Once dispatched, cancellation requests may not be accepted.